Mind Body Truth - Your Privacy Matters
At Mind Body Truth, your privacy is important to us. This notice explains how we collect, use, and protect your personal information as part of our coaching services and ongoing relationship with you. It also outlines your rights and how you can exercise them.
How to Reach Us:
Our site is operated and owned by Mind Body Truth who main address is below. Our website address is : mindbodytruth.co.uk. Our ICO registration number is: 00010694394 and our contact email address is below.
Post: 2 Holly Close, Tetbury, Gloucestershire, GL8 8FS, UK
Phone: 07502 232527
Email: penelopejmackay@gmail.com
What We Collect and Why:
We collect personal information directly from you ( Your name, contact details and DOB) —whether through our contact form, email, phone, WhatsApp, or during coaching sessions. This helps us support you effectively and tailor our services to your needs. This may include the following:
· When you enquire about a treatment, we collect personal information to respond to your enquiry and to process and complete you request.
· Details about treatment you have received
· Demographic information such as postcode, preferences and interests
· Session notes will be taken during therapy sessions detailing relevant information shared by the client.
We may also collect:
Health information (e.g. previous conditions, medical symptoms, dietary needs, allergies).
This may be included in testimonial information on our website but only with direct consent from you.
Why we collect this information:
To provide coaching and support
To respond to queries or concerns
With your permission, to share testimonials or updates on our website or Instagram
Important: Any health-related information is treated with extra care due to its sensitive nature.
How we use your information:
For internal record keeping.
We may use the information to improve our services.
To notify you about changes to our services and to otherwise communicate with you; for example, we will use your contact details in order to respond to any queries that you submit to us
To respond to queries from you regarding possible services.
To manage and administer the relationships between you and us.
To obtain feedback from you regarding us.
To provide you with reminders regarding your treatments.
We may at times consult other qualified MBR Practitioners for the purpose of providing you with treatment of the highest possible standard. They are bound by the same privacy policy. No personal details are shared, only generic non-identifiable information and scenarios.
If during a session I have cause to become seriously concerned for your health and wellbeing to the extent I believe you may be at risk of harming yourself or others, I have a duty of care to take the following action: 1) Alert you to my concerns. 2) I may need to inform a suitable healthcare provider or person in authority. Please feel free to discuss this with me.
Your Rights Under Data Protection Law:
You have rights over your personal data, including:
Access – You can ask to see the information we hold about you.
Correction – You can ask us to fix anything that’s wrong or incomplete.
Erasure – You can ask us to delete your data.
Restriction – You can ask us to limit how we use your data.
Objection – You can object to how we process your data.
Portability – You can ask us to transfer your data to another provider.
Withdraw Consent – You can change your mind at any time.
To exercise any of these rights, just get in touch using the contact details above. We’ll respond within one month.
Our Legal Basis for Using Your Data:
We only use your data when we have a lawful reason to do so. In most cases, this is because you’ve given us your consent—which you can withdraw at any time.
How Long We Keep Your Information:
We keep your information for 7 years, after which it is securely deleted.
Who We Share Your Information With:
We don’t share your personal information unless:
You’ve given us permission (e.g. for marketing or testimonials)
We’re legally required to do so
Concerns or Complaints?
If you’re ever unhappy with how we handle your data, please contact us first. We’ll do our best to resolve the issue.
If you’re still not satisfied, you can contact the Information Commissioner’s Office (ICO):
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint
Last updated: 24th July 2025